Hotel Front Desk/Night Audit
About The Position
La Quinta by Wyndham in Ronks, Pennsylvania is hiring a Hotel Front Desk/Night Audit team member to create a welcoming experience for guests and help hotel operations run smoothly. The role involves guest service, reservations, room assignments, check-ins and check-outs, payment transactions, and responding to guest questions and concerns. During overnight shifts, the employee completes night audit procedures, balances transactions, verifies guest accounts, and prepares reports for management. The position also includes monitoring hotel common areas, coordinating with housekeeping and maintenance, preparing breakfast areas, restocking guest supplies, and communicating updates to incoming team members. The employer describes a flexible, supportive environment where employees are trusted to work independently, make decisions, and take ownership of their shifts. Day, evening, and overnight shift opportunities are available.
Requirements
- Basic computer skills and ability to learn hotel reservation and property management systems.
- Dependability, punctuality, and follow-through on responsibilities.
- Careful handling of guest information, payments, and hotel property.
- Attention to detail and accuracy with reservations, guest accounts, financial transactions, and audit reports.
- Ability to make decisions, handle unexpected situations calmly, and work effectively without constant supervision.
- Friendly, guest-focused approach and ability to treat others with honesty and respect.
Nice To Haves
- At least one year of customer service experience is preferred; the employer is willing to train the right person.
Responsibilities
- Welcome guests and provide a friendly first impression from check-in through check-out.
- Manage reservations, room assignments, check-ins, check-outs, and payment transactions accurately.
- Assist guests with questions, requests, and concerns, including providing information about hotel amenities and local attractions.
- Complete night audit procedures during overnight shifts, including balancing financial transactions, verifying guest accounts, and preparing reports for management.
- Monitor the lobby, common areas, and guest activity to help maintain a clean, safe, and welcoming environment.
- Coordinate with housekeeping and maintenance to address guest needs, report concerns, and support smooth hotel operations.
- Prepare breakfast areas, restock guest supplies, and assist with other hotel duties as needed.
- Communicate important updates and guest requests to incoming team members to support smooth shift transitions.
Benefits
- Paid time off after one year
- Flexible scheduling and flexibility for time-off requests
- Independent work environment
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
