Front Desk Night Audit, Part Time- Hotel Mockingbird

Coury Hospitality•Dallas, TX

About The Position

The Front Desk Night Audit role is a highly visible position with a direct impact on the guest experience. The employee welcomes and accommodates guests, visitors, and staff in a warm and courteous manner; oversees guest registration and checkout; promotes hotel services and amenities; and provides helpful information. The role is part time, non-exempt, and in the Rooms department, reporting to the Director of Rooms.

Requirements

Be able to remain alert and function during the night shift from 10 PM to 6 AM.
Communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers, in person and by telephone.
Demonstrate strong customer-relations skills and commitment to guest satisfaction.
Be comfortable with frequent public contact and able to handle angry or upset guests.
Maintain a professional appearance and manner.
Know how to operate a computer keyboard and printer and accurately and efficiently enter information into computer systems.
Have previous cashier experience or basic accounting skills.
Work quickly and thoroughly under pressure.
Know hotel facilities and features.
Attend to more than one task at a time.
Maintain excellent attendance and punctuality.
Be able to stand for long periods of time.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Provide quality guest service to guests and visitors, with the goal of maximizing guest service.
Greet guests with advance reservations and register them efficiently and courteously.
Welcome visitors seeking accommodations and attempt to meet their needs.
Acquaint guests with services available in the area.
Follow accounting procedures accurately.
Answer internal and external telephone calls and take and deliver messages as needed.
Act as the reservation attendant.
Answer questions and provide accurate, helpful information.
Run end-of-day reports and reconcile information from various systems.
Follow department and company policies and procedures.
Protect guest security through proper handling of guest keys.
Handle lost and found items properly.
During inclement weather, remain on site and on duty until replaced.
Perform other duties as assigned.