Front Desk Night Audit, Part Time- Hotel Mockingbird

Coury Hospitality•Dallas, TX

About The Position

The Front Desk Night Audit role is a highly visible position in the Rooms department with a direct impact on the guest experience. The position welcomes and accommodates guests, visitors, and staff in a warm and courteous manner; oversees guest registration and checkout; promotes hotel services and amenities; and provides helpful information. The role also handles reservations, telephone calls, accounting procedures, and end-of-day reporting while following department and company policies.

Requirements

Able to remain alert and function during the 10 PM to 6 AM night shift.
Able to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers, in person and by telephone.
Strong customer-relations skills and commitment to guest satisfaction; enjoys public contact.
Able to deal with angry or upset guests.
Professional appearance and manner.
Knowledge of computer keyboard and printer operation, with the ability to enter information into computer systems accurately and efficiently.
Previous cashier experience or basic accounting skills.
Able to work quickly and thoroughly under pressure.
Knowledge of hotel facilities and features.
Able to attend to more than one task at a time.
Able to maintain excellent attendance and punctuality.
Able to stand for long periods.

Nice To Haves

Customer service experience preferred.

Responsibilities

Provide quality guest service to guests and visitors and perform duties with the goal of maximizing guest service.
Greet guests with advance reservations and register them efficiently and courteously.
Welcome visitors seeking accommodations and attempt to meet their needs.
Inform guests about available services in the area.
Follow accounting procedures accurately.
Answer external and internal telephone calls and take and deliver messages as needed.
Act as the reservation attendant.
Answer questions and provide accurate, helpful information.
Run end-of-day reports and reconcile information from various systems.
Follow all department and company policies and procedures.
Protect guest security through proper handling of guest keys.
Handle lost and found items properly.
During inclement weather, remain on site and on duty until replaced.
Perform other duties as assigned.