Part Time Front Desk/Night Audit

Schulte Hospitality Group • Littleton, CO

2h

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to support hotel front desk operations. The role focuses on welcoming guests, providing attentive service, handling check-ins and check-outs, and responding to guest needs and inquiries. The representative also assists with arrival preparation, VIP services, telephone calls, cash handling, and maintaining an organized front desk area.

Requirements

• At least one year of experience in front desk operations.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time-management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, count it at the beginning and end of each shift, follow cash-drop procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guests’ personal and payment information.
• Follow check-in and check-out checklists and obtain required identification documents and payment upon arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with the company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Discounts through the Schulte Savings Marketplace, including event tickets, electronics, and gym memberships.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED