Night Audit (Front Desk Night Shift)

Comfort Inn Avon•Avon, IN

About The Position

The Night Auditor welcomes guests, completes check-ins and check-outs, responds to guest requests, and helps ensure guests feel at home. The role includes processing the night audit, reviewing and communicating daily reports to the next shift, and completing cashier and closing reports securely. When the hotel is quiet, the Night Auditor cleans and organizes the front desk, lobby, and market area. The position requires a warm, professional, detail-oriented approach and attention to guest privacy, hotel safety, and company assets.

Requirements

Professional demeanor, warm and welcoming personality, and ability to engage easily and connect actively with others.
Genuine care and compassion, with a demonstrated desire to understand others.
Ability to create confidence and trust and communicate the right message at the right time.
Comfort conversing with people from varied backgrounds and organizational levels.
Ability to be direct while remaining tactful and considerate.
Clear, professional communication and appropriate telephone etiquette.
Clean, professional appearance.
Ability to stand for long periods or entire shifts.
Ability to read and visually verify information in varied formats, including small print.
Fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects of varying sizes and weights.
Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Responsibilities

Organize, confirm, and process guest check-ins and check-outs, adapt to changes, and verify guest identity.
Respond to and resolve guest requests.
Secure payments and verify or adjust billing as needed.
Provide guests with room and hotel information, directions, amenities, and local interests.
Process the night audit.
Run daily reports and review what should be communicated to the next shift.
Complete cashier and closing reports and securely count the bank at the end of each shift.
Accept and record wake-up calls and deliver them to the appropriate department.
Maintain confidentiality of guest and proprietary information.
Communicate emergencies, lost items, or theft to appropriate staff or authorities.
Report maintenance problems, accidents, and safety hazards.
Maintain contingency lists for emergencies and communicate necessary messages.
Protect company assets and comply with quality assurance expectations.
Keep doors locked during the night.
Clean and organize the front desk, lobby, and market area when the hotel is quiet.
Maintain awareness of undesirable persons on the premises.
Perform other reasonable job duties as requested by supervisors.