Night Audit (Front Desk Night Shift)

Comfort Inn Avon • Avon, IN

4d

About The Position

The Night Auditor welcomes guests, completes check-ins and check-outs, responds to guest requests, and helps ensure a comfortable and high-quality stay. The role processes payments and billing, completes the night audit and daily reports, and communicates information to the next shift. It also includes cashiering and closing duties, maintaining guest confidentiality and security, reporting emergencies and hazards, and keeping the front desk, lobby, and market area clean and organized. Flexible morning, evening, and night shifts are available, including weekends, with full-time and part-time schedules offered.

Requirements

• Professional demeanor and a warm, welcoming personality, with the ability to engage easily and actively connect with others.
• Genuinely caring and compassionate approach, with a demonstrated desire to understand others.
• Ability to create confidence and trust and communicate the right message at the right time.
• Comfort communicating with people from varied backgrounds and at all organizational levels.
• Ability to be direct yet tactful and considerate of the audience.
• Clear and professional spoken communication and appropriate telephone etiquette.
• Clean, professional appearance.
• Ability to stand for long periods or entire shifts.
• Ability to read and visually verify information in a variety of formats, including small print.
• Fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects of varying sizes and weights.
• Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Responsibilities

• Organize, confirm, and process guest check-ins and check-outs, adapting to changes and verifying guest identities.
• Respond to and resolve guest requests.
• Secure payments and verify or adjust billing as needed.
• Provide guests with room and hotel information, directions, amenities, and information about local interests.
• Process the night audit.
• Run daily reports and review information to communicate to the next shift.
• Complete cashier and closing reports and securely count the bank at the end of each shift.
• Accept and record wake-up calls and deliver them to the appropriate department.
• Maintain confidentiality of guest and proprietary information.
• Communicate emergencies, lost items, or theft to appropriate staff or authorities.
• Report maintenance problems, accidents, and safety hazards.
• Maintain contingency lists for emergencies and communicate necessary messages.
• Protect company assets and comply with quality assurance expectations.
• Keep doors locked during the night and maintain awareness of undesirable persons on the premises.
• Clean and organize the front desk, lobby, and market area when the hotel is quiet.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• Incentives
• Employee Referral Program
• Paid time off
• Paid vacation for full-time employees
• Merit increases
• 401(k) with employer contribution for full-time employees
• Medical, dental, and vision coverage for full-time employees
• Life insurance for full-time employees
• Long-term and short-term disability coverage for full-time employees
• Accident coverage for full-time employees
• Critical illness coverage for full-time employees
• Cross-training opportunities
• Hotel room discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed