Front Desk Night Auditor -Part Time

Tru by Hilton University Medical Center•Lexington, KY

About The Position

The Night Auditor accommodates hotel guests by registering and assigning rooms, issuing room keys or cards, transmitting and receiving messages, maintaining records of occupied rooms and guest accounts, making and confirming reservations, addressing guest requests and complaints, and presenting statements and collecting payments from departing guests. This position follows an overnight work schedule.

Requirements

High school diploma.
Previous customer service experience.
Strong numerical and analytical acumen.
Excellent oral and written communication skills.
Proficiency with Microsoft Office Suite and hospitality industry software.
Ability to solve problems and think critically.
Ability to convey information effectively.
Ability to give full attention to others, understand their points, ask questions as appropriate, and avoid interrupting at inappropriate times.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Perform bookkeeping activities, including balancing accounts and conducting nightly audits.
Greet, register, and assign rooms to guests.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and direct guests to their rooms.
Make and confirm reservations.
Verify customers' credit and establish how they will pay for their accommodation.
Keep records of room availability and guests' accounts.
Post charges for rooms, food, liquor, or telephone calls to ledgers manually or using computers.
Review accounts and charges with guests during checkout.
Record guest comments or complaints and refer customers to managers as necessary.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages using telephones or telephone switchboards.
Answer inquiries about hotel services, guest registration, and travel directions, and make recommendations regarding shopping, dining, or entertainment.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Clean and maintain the lobby and common areas, including restocking supplies and watering plants.
Date-stamp, sort, and rack incoming mail and messages.
Arrange tours, taxis, or restaurant reservations for customers.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Plan, schedule, or supervise the work of other employees.