Front Desk Night Auditor- Part Time, Hotel Mockingbird

Coury Hospitality•Dallas, TX

13d

About The Position

The Front Desk Night Auditor is a highly visible role with a direct impact on the guest experience. This position welcomes and accommodates guests, visitors, and staff in a warm and courteous manner; oversees guest registration and check-out; promotes hotel services and amenities; and provides helpful information. The role performs overnight front desk and reservation duties, accounting procedures, and end-of-day reporting.

Requirements

Able to remain alert and function during the 10 PM to 6 AM night shift.
Clearly and pleasantly communicate in English, verbally and in writing, with guests, management, and coworkers, in person and by telephone.
Strong customer-relations skills and commitment to guest satisfaction; enjoys public contact.
Ability to deal with angry or upset guests.
Professional appearance and manner.
Knowledge of computer keyboard and printer operation, and ability to enter information into computer systems accurately and efficiently.
Previous cashier experience or basic accounting skills.
Ability to work quickly and thoroughly under pressure.
Knowledge of hotel facilities and features.
Ability to attend to more than one task at a time.
Ability to maintain excellent attendance and punctuality.
Ability to stand for long periods of time.

Nice To Haves

Customer service experience preferred.

Responsibilities

Provide quality guest service to guests and visitors, with the goal of maximizing guest satisfaction.
Greet guests with advance reservations and register them efficiently and in a friendly manner.
Welcome visitors seeking accommodations and attempt to meet their needs.
Inform guests about available services in the area.
Accurately follow accounting procedures.
Answer external and internal telephone calls and take and deliver messages as needed.
Act as the reservation attendant.
Answer questions and provide accurate, helpful information.
Run end-of-day reports and reconcile information from various systems.
Follow department and company policies and procedures.
Protect guest security through proper handling of guest keys.
Properly handle lost-and-found items.
Remain on site and on duty during inclement weather until replaced.
Perform other duties as assigned.