Night Audit Front Desk Agent (part time) - EVEN Hotel Alpharetta

IHG • Alpharetta, GA

8d

About The Position

As a Front Desk Agent, you welcome guests and help create a memorable, friction-free stay. You handle guest transactions, provide local information, anticipate guest needs, and create a warm atmosphere. The role includes managing bookings and upselling, checking guests in and out, addressing requests and concerns, and serving as a trusted contact for guests. You also follow safety procedures, represent the brand, keep informed about the day's events and activities, and assist colleagues with other duties as needed.

EVEN Hotels integrates wellness into its hospitality and aims to help guests stay well and happy away from home. Team members are expected to be guest-focused, wellness-savvy, energetic, friendly, and to bring a personal touch.

Requirements

• Strong communication skills and approachability when handling guest concerns and compliments.
• Problem-solving skills.
• Fluency in the local language.
• Reading, writing, basic mathematics, and computer skills.
• Flexibility to work night, weekend, and holiday shifts.
• High school diploma or qualification.
• Ability to lift, push, and pull objects weighing up to 50 lbs (23 kg), including bending and kneeling.

Nice To Haves

• Additional language skills.
• College or university degree.
• At least one year of experience in a front desk or guest service position.

Responsibilities

• Welcome guests and contribute to a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests in person and by phone.
• Take and manage guest bookings, identify upselling opportunities, and explain ways to improve guests' stays.
• Handle cash and credit transactions.
• Check guests in and out, verify IDs, issue room keys, and control and release safety deposit boxes.
• Record and act on guest preferences and handle messages, requests, questions, and concerns.
• Help guests with matters such as bill issues and local information, and involve management when necessary.
• Follow safety procedures, report incidents, and wear protective gear when needed.
• Maintain a professional appearance and act as a brand ambassador.
• Stay informed about the day's events and activities.
• Assist colleagues with other ad hoc duties as needed.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED