Night Audit (Front Desk Night Shift)

Aloft Fort Lauderdale Airport•Fort Lauderdale, FL

About The Position

The Night Auditor welcomes guests, completes check-ins, and helps ensure guests feel at home through attentive service and efficient support. The role processes guest transactions and night audits, prepares reports for the next shift, and maintains a safe, organized front desk and hotel environment. Night Auditors are expected to provide professional, compassionate service, protect guest confidentiality and company assets, and follow quality assurance expectations. Flexible shifts are available, including morning, evening, and night shifts, as well as weekends; full-time and part-time schedules are offered.

Requirements

Professional demeanor and a warm, welcoming personality; ability to engage easily and connect with others.
Genuine care and compassion, with a demonstrated desire to understand others.
Ability to create confidence and trust and communicate the right message at the right time.
Comfort communicating with people from varied backgrounds and at all organizational levels.
Ability to be direct while remaining tactful and considerate.
Clear, professional communication and appropriate telephone etiquette.
Clean, professional appearance.
Ability to stand for long periods or entire shifts.
Ability to read and visually verify information in varied formats, including small print.
Fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects of varying sizes and weights.
Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Nice To Haves

A warm, people-oriented demeanor.
A team-first attitude.
Strong attention to detail.

Responsibilities

Organize, confirm, and process guest check-ins and check-outs; adapt to changes and verify guest identities.
Respond to and resolve guest requests.
Secure payments and verify or adjust billing as needed.
Provide guests with information about rooms, hotel amenities, directions, and local interests.
Process the night audit.
Run daily reports and identify information to communicate to the next shift.
Complete cashier and closing reports and securely count the bank at the end of each shift.
Accept and record wake-up calls and deliver them to the appropriate department.
Maintain the confidentiality of guest and proprietary information.
Communicate emergencies, lost items, and theft to appropriate staff or authorities.
Report maintenance problems, accidents, and safety hazards.
Maintain contingency lists for emergencies and communicate necessary messages.
Protect company assets and comply with quality assurance expectations.
Keep doors locked during the night.
Clean and organize the front desk, lobby, and market area when the hotel is quiet.
Maintain awareness of undesirable persons on the premises.
Perform other reasonable job duties as requested by supervisors.