Front Desk Clerk & Night Audit - Hampton Inn Corolla

The Harrison Group, Inc.•Corolla, NC

About The Position

The Front Desk Clerk & Night Audit handles guest-facing front desk operations and overnight audit duties at Hampton Inn Corolla. The role manages check-ins, check-outs, reservations, guest registration, payments, room assignments, and guest inquiries and complaints. It coordinates with housekeeping, supports group and VIP arrangements, and promotes additional hotel services when appropriate. The position also completes at least two night audit shifts per week, balancing transactions, reconciling financial reports, preparing management reports, updating systems and accounts, and monitoring the property overnight.

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist, or in a similar role.
Experience with hotel reservation software, such as Cloudbeds and RoomKeyPMS.
Understanding of how travel planning websites operate, such as Booking and TripAdvisor.
Customer service attitude.
Excellent communication and organizational skills.
Ability to stand for extended periods, up to 8 hours.
Ability to walk, reach, bend, and stoop as needed to complete daily tasks.
Ability to occasionally lift and carry up to 25 pounds, such as luggage or packages.
Ability to use hands for repetitive motion, such as typing and using a phone or computer.
Ability to communicate clearly and effectively in person and over the phone.
May be required to work varied shifts, including weekends, evenings, and holidays.

Nice To Haves

A degree in hotel management is a plus.

Responsibilities

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests and collect necessary information, including contact details and exact dates of stay.
Welcome arriving guests and assign rooms.
Provide information about the hotel, available rooms, rates, and amenities.
Respond to client complaints in a timely and professional manner.
Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
Upsell additional facilities and services when appropriate.
Maintain updated records of bookings and payments.
Work a minimum of two night audit shifts a week.
Balance daily transactions and reconcile financial reports.
Prepare and distribute daily reports for management.
Process end-of-day procedures and ensure systems and accounts are updated.
Assist late-night guests with check-ins, check-outs, and inquiries.
Monitor property security and address overnight concerns or disturbances.
Perform additional duties as needed.