Neptune

ONIX GROUP LLC•Neptune Township, NJ

1d•$17 - $19•Onsite

About The Position

Onix Hospitality is seeking a Guest Services Representative for the Hampton Inn in Neptune, New Jersey. The role represents the hotel to guests throughout their stay, handling reservations, registration, room assignments, payments, guest requests, and communication with hotel departments. The representative is expected to provide courteous, professional service, promote hotel rooms and services, and maintain knowledge of the property and Onix Hospitality portfolio. During slower periods, the role also assists with maintaining the lobby and coffee stations and supporting breakfast.

Requirements

High school graduate or equivalent.
At least 1 year of previous front desk experience, preferably at a large-volume property.
Hotel computer experience.
Ability to type 30–35 words per minute.
Excellent verbal and written communication skills.

Responsibilities

Determine guests’ reservation status and length of stay; help guests complete registration and assign rooms, accommodating special requests when possible.
Verify guests’ payment methods and follow established credit-checking procedures.
Record guest and room information and communicate it to appropriate hotel personnel.
Coordinate with housekeeping to keep room-status reports current and communicate check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinate guest room maintenance and repair requests with engineering and maintenance.
Maintain guest room key storage and oversee access to safe-deposit boxes; follow procedures for issuing and closing safe-deposit boxes.
Use the reservation system to make, change, and cancel reservations and assist guests as needed.
Post and file charges to guest, master, house, and meeting-room accounts; follow credit-card and cash-handling procedures.
Present options and alternatives to guests, use suggestive selling, and promote hotel rooms and services in coordination with reservation sales.
Know the location and types of available rooms and the property’s activities and services.
Follow safety and emergency procedures and accident-prevention policies.
During slower periods, help maintain the lobby and coffee stations and assist with breakfast.
Stay informed about daily operations and events and promptly report unusual occurrences to the Assistant General Manager or General Manager.
Develop knowledge of property-specific brands and the Onix Hospitality portfolio, and represent them professionally and courteously.
Become familiar with hotel guests and their special requests and ensure their needs are met.

Benefits

Competitive salary
Affordable medical, dental, and vision benefits for employees and their families
401(k) retirement plan with company match
Flexible spending accounts (FSA)
Paid time off and paid holidays
Short-term disability
Maternity leave options
Personal and family medical leave
Company-provided life insurance
Long-term disability coverage
Employee perks program
Discounted entertainment tickets through Tickets At Work
Tuition reimbursement
In-facility training and in-service programs
Employee assistance program
Free will and estate preparation services
Optional legal and identity protection services
Verizon Wireless discount