Front Desk Agent Hampton Inn & Suites Harvey
BN Management Co•Harvey, LA
About The Position
The Front Desk Agent greets and welcomes hotel guests and helps them feel comfortable. The role involves assigning rooms and keys while keeping room numbers private, maintaining room availability and hotel records, handling cash and guest payments, resolving billing discrepancies, answering questions about the hotel and surrounding area, and safeguarding guests’ valuables and property. The agent also answers the phone using the correct brand verbiage and directs guests who have forgotten their keys back to the front desk rather than opening their room door.
Nice To Haves
- Familiarity with Hilton PEP is helpful.
Responsibilities
- Greet and welcome guests.
- Assign rooms and keys without saying room numbers aloud.
- Maintain room availability.
- Handle the collection and distribution of hotel cash.
- Prepare bills and collect payment for guest visits.
- Assist in resolving billing discrepancies.
- Answer inquiries about the hotel, its services, and the surrounding area.
- Secure guests’ valuables in the safe.
- Suggest places for guests to visit, eat, and shop.
- Answer the phone using the correct brand verbiage.
- Maintain hotel records.
- Protect guests’ property and hotel assets; direct guests who have forgotten their keys back to the front desk instead of opening their room doors.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
