Hampton Inn Chicago Tinley Park - Front Desk Agent

Aimbridge Hospitality • Tinley Park, IL

3d

About The Position

The Front Desk Agent is the face of the hotel and is responsible for creating a welcoming guest experience through check-ins, check-outs, guest communication, and friendly service. The role also involves managing reservations, guest requests, and financial details while keeping front desk operations organized and running smoothly. Shifts are 7:00 a.m.–3:00 p.m. and 3:00 p.m.–11:00 p.m.; schedules may vary based on hotel demand. Open availability, including weekends and holidays, is required.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software and the Microsoft Office suite.
• Open availability, including weekends and holidays.

Nice To Haves

• Experience in a hotel or related field is preferred.

Responsibilities

• Welcome guests and provide warm, high-quality service throughout their stay.
• Communicate clearly with guests and coordinate with the hotel team.
• Respond quickly to challenges and resolve guest or operational issues.
• Manage reservations, check-ins, check-outs, and financial details.
• Keep front desk operations organized and running smoothly.

Benefits

• Medical, dental, and vision coverage
• Short-term and long-term disability income coverage
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401(k) retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED