Hampton Inn Emporia - Front Desk Agent
Aimbridge Hospitality•Emporia, VA
•Onsite
About The Position
The Front Desk Agent is the face of the hotel and helps create a welcoming guest experience through warm greetings, smooth check-ins, and friendly farewells. The role maintains an efficient front desk while managing reservations, guest requests, and unexpected issues. It calls for strong guest service, communication, problem-solving, and multitasking skills. Hotel or related-field experience is preferred. Familiarity with hotel management software and Microsoft Office is expected. The Hampton Inn Emporia is located off I-95 in Emporia, Virginia.
Requirements
- High school diploma or equivalent.
- Familiarity with hotel management software.
- Familiarity with the Microsoft Office suite.
Nice To Haves
- Experience in a hotel or related field.
Responsibilities
- Welcome guests and provide friendly, high-quality service throughout their stay.
- Communicate clearly with guests and coordinate with the team.
- Respond quickly to problems and resolve guest issues.
- Manage reservations, check-ins, check-outs, and financial details.
Benefits
- Medical, dental, and vision coverage
- Short-term and long-term disability income coverage
- Term life and AD&D insurance
- Paid time off
- Employee Assistance Program
- 401(k) retirement plan
- Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
