Neptune

ONIX GROUP LLC•Neptune Township, NJ

4d•$17 - $19

About The Position

Onix Hospitality is seeking a Guest Services Representative for the Hampton Inn in Neptune, New Jersey. The role represents the hotel to guests throughout their stay, handles reservations and registrations, assigns rooms, processes payments and charges, and coordinates with housekeeping and maintenance. The representative provides courteous, professional service, promotes hotel rooms and services, stays informed about hotel operations and events, and supports upkeep of the lobby and coffee stations and assistance with breakfast during slower periods.

Requirements

High school graduate or equivalent.
At least one year of previous front desk experience; experience in a large-volume property is preferred.
Hotel computer experience.
Ability to type 30–35 words per minute.
Excellent verbal and written communication skills.

Nice To Haves

Previous front desk experience in a large-volume property.

Responsibilities

Determine guests’ reservation status and length of stay; help complete registration cards and assign rooms, accommodating special requests when possible.
Verify guest payment methods and follow credit-checking procedures.
Organize guest and room information and communicate it to appropriate hotel personnel.
Coordinate with housekeeping on room status, check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinate guest room maintenance and repair work with engineering and maintenance staff.
Maintain guest room key storage and supervise access to safe-deposit boxes; follow procedures for issuing and closing safe-deposit boxes.
Use knowledge of room types, room availability, hotel activities, and services to present options and assist guests with choices.
Use the reservation system to make, change, and cancel reservations; assist guests and post charges to guest, master, house, and meeting-room accounts.
File charges and follow cash-handling and credit-card policies and procedures.
Communicate with reservation sales and use suggestive selling to promote rooms and other hotel services.
Follow safety, emergency, and accident-prevention procedures.
During slower periods, help maintain the lobby and coffee stations and assist with breakfast.
Stay informed about daily operations and events and promptly report unusual occurrences to the Assistant General Manager or General Manager.
Develop thorough knowledge of the property’s brands and the ONIX HOSPITALITY portfolio, representing them professionally and courteously.
Become familiar with hotel guests and their special requests and ensure their needs are met.

Benefits

Competitive salary
Affordable medical, dental, and vision benefits for employees and their families
401(k) retirement plan with company match
Flexible spending accounts (FSA)
Paid time off and paid holidays
Short-term disability and maternity leave options
Personal and family medical leave
Company-provided life insurance and long-term disability coverage
Employee perks program
Discounted entertainment tickets through Tickets At Work
Tuition reimbursement
In-facility training and in-service programs
Employee assistance program
Free will and estate preparation services
Optional legal and identity protection services
Verizon Wireless discount