Night Audit (Front Desk Night Shift)

Aloft Fort Lauderdale Airport • Fort Lauderdale, FL

3d

About The Position

The Night Auditor welcomes guests, completes check-ins and check-outs, responds to guest requests, and helps ensure guests feel at home. The role processes payments and billing, performs the night audit, prepares reports for the next shift, and handles cashier and closing duties. It also includes maintaining guest confidentiality and hotel security, communicating emergencies and maintenance or safety issues, and cleaning and organizing the front desk, lobby, and market area during quiet periods. Flexible morning, evening, and night shifts are available, including weekends, with full-time and part-time schedules offered.

Requirements

• Professional demeanor and a warm, welcoming personality.
• Ability to engage easily and actively connect with others.
• Genuinely caring and compassionate approach, with a visible desire to understand others.
• Ability to create confidence and trust and communicate the right message at the right time.
• Comfort conversing with individuals from varied backgrounds and organizational levels.
• Ability to be direct while remaining tactful and considerate of the audience.
• Clear, professional spoken communication and appropriate telephone etiquette.
• Clean, professional appearance.
• Ability to stand for long periods or entire shifts.
• Ability to read and visually verify information in a variety of formats, including small print.
• Fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects of varying sizes and weights.
• Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Responsibilities

• Organize, confirm, and process guest check-ins and check-outs, adapting to changes and verifying guest identity.
• Respond to and resolve guest requests.
• Secure payments and verify or adjust billing as needed.
• Provide guests with room and hotel information, directions, amenities, and local interests.
• Process the night audit and run daily reports, identifying information to communicate to the next shift.
• Complete cashier and closing reports and securely count the bank at the end of each shift.
• Accept and record wake-up calls and deliver them to the appropriate department.
• Maintain confidentiality of guest and proprietary information.
• Communicate emergencies, lost items, or theft to appropriate staff or authorities.
• Report maintenance problems, accidents, and safety hazards.
• Maintain contingency lists for emergencies and communicate necessary messages.
• Protect company assets and comply with quality assurance expectations.
• Keep doors locked during the night and maintain awareness of undesirable persons on the premises.
• Clean and organize the front desk, lobby, and market area when the hotel is quiet.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• Incentives
• Employee referral program
• Paid time off
• Paid vacation for full-time employees
• Merit increases
• 401(k) with employer contribution for full-time employees
• Medical, dental, and vision coverage for full-time employees
• Life insurance for full-time employees
• Long-term and short-term disability coverage for full-time employees
• Accident coverage for full-time employees
• Critical illness coverage for full-time employees
• Cross-training opportunities
• Hotel room discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed