Front Desk Agent/Night Audit FLEX

Island Hospitality Management•San Antonio, TX

18h

About The Position

The Front Desk Agent manages front desk operations and serves as a key point of reference for hotel guests and vendors. The role calls for professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced environment. Flexible scheduling availability may be required. Weekly scheduled hours vary based on guest occupancy, season, staffing, and other factors; a specific number of hours per week is not guaranteed. Island Hospitality provides a formalized training and development program intended to support employee development and career growth. Team members can use the company’s training tools and resources to build on prior experience and pursue growth opportunities.

Requirements

Be a motivated team player with strong initiative and a desire for achievement.
Effectively handle workplace problems by anticipating, preventing, identifying, and solving them as necessary.
Work well in stressful situations.
Be readily available and approachable to guests while providing excellent guest service.
Be able to stand, sit, or walk for extended periods.

Responsibilities

Check in and check out hotel guests.
Process payments according to established hotel requirements.
Provide information and assistance to guests and vendors.
Prepare necessary reports during each shift for the management team.

Benefits

Medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions providing access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to the employee’s goals.
Referral bonus program for any company location.