Home2 Suites 11PM-7AM Desk-Night Auditor

Home2 Suites, Queensbury•Glens Falls, NY

2d•$19 - $19

About The Position

The Night Auditor/Guest Services Agent assists with front desk and guest services operations, ensuring guest satisfaction from arrival through checkout. The role performs the nightly audit and prepares and transmits management and accounting reports and supporting documents to help ensure accurate accounting of hotel revenues and expenses. The position also handles guest registration, service requests, payments, and checkout while maintaining hotel and guest information confidentiality and following safety and brand standards. The role requires effective communication and customer service, attention to detail, the ability to use a moderately complex computer system, and the ability to handle cash and credit transactions. The employee must be available for a flexible schedule that may include weekdays, evenings, weekends, and holidays. The hotel states that it will provide on-premise training.

Requirements

Ability to access and accurately enter information using a moderately complex computer system.
Ability to handle cash and credit transactions.
General knowledge of local attractions and transportation.
Ability to deal effectively with internal and external customers with tact and diplomacy, gather accurate information, defuse anger, and resolve conflicts.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Command of written and spoken English.
Ability to multitask and prioritize, with strong follow-up and customer service skills.
Regular attendance and availability to work a flexible schedule that may include weekdays, evenings, weekends, and holidays.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.

Responsibilities

Complete the nightly audit and transmit daily management and accounting reports and supporting documents, including customer tracking, market segmentation, and food and beverage revenue reports.
Assist guests with hotel arrival and departure and provide positive guest experiences.
Complete guest registration by entering and retrieving information in the computer system and confirming guest count and room rate in accordance with established guidelines.
Maintain confidentiality of guest and hotel information and pay attention to detail when securing guest room access.
Respond to guest requests, inquiries, and complaints promptly; follow up in a timely manner and, when needed, negotiate resolutions in accordance with Hilton's Make it Right guidelines.
Handle cash and credit card transactions and process guest accounts accurately and efficiently at checkout.
Maintain current knowledge of hotel features, services, operating hours, room types and locations, rates, packages, and promotions.
Follow hotel safety policies and procedures, use safety equipment as needed, and report accidents and injuries promptly.
Keep the work area clean and free of obstructions that could prevent safe and efficient work.
Provide efficient guest registration, checkout, guest service, and telephone service while applying brand standards.
Maintain regular attendance and proper personal appearance, including the required uniform and nametag.
Perform other job-related duties as assigned.