Night Audit

DeFoor Hospitality Group•Chattanooga, TN

About The Position

The Night Auditor processes night audit reports and oversees third-shift hotel operations while responding to and servicing guest needs. The role balances the hotel’s daily operations and performs clerical duties, including basic computer work and simple accounting tasks. The employee must be able to work overnight and be available for other front desk shifts. This is a non-exempt, hourly position with no supervisory responsibilities. Duties may include other job-related tasks as assigned. The company is an Equal Opportunity Employer and complies with ADA regulations as applicable; it will consider reasonable accommodations for individuals with disabilities.

Requirements

Prior customer service experience.
Exceptional customer service skills.
Ability to perform multiple tasks in a busy environment and remain flexible.
Ability to work well in a team environment and communicate effectively with guests and staff.
Excellent written, verbal, and organizational skills.
Computer literacy and financial management ability.
Good work ethic, honesty, and ability to work well with others.
Good cash-handling skills, including making change and managing a cash drawer.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Flexible schedule and ability to work nights any day of the week, including weekends and holidays.
Ability to stand and walk for eight hours and work in a restrictive space or environment.
Eyesight enabling near and far vision; finger dexterity for typing, writing, and computer work; ability to speak clearly, hear at a basic level, and understand English.
Ability to bend, stretch arms overhead, and lift or carry up to 30 pounds.

Nice To Haves

Prior accounting experience is preferred.

Responsibilities

Process night audit reporting and oversee third-shift hotel operations.
Respond promptly to guests and service their needs, including maintaining the 10-5 Rule in the lobby.
Balance the day’s business neatly, accurately, and within a reasonable amount of time.
Complete all tasks on the relevant shift checklist.
Use hotel systems, including the phone PBX system, key lock system, and PMS reservation systems.
Know the fire alarm system and evacuation procedures.
Review guest account credit daily and follow up when action is required.
Maintain knowledge of the surrounding area.
Keep the cash drawer secure and balanced throughout the shift.
Sell and upsell rooms for walk-ins and phone reservations.
Follow hotel brand standards and Legacy Hotel Partners standards.
Maintain a clean and attractive work area, uniform, and personal appearance.
Work toward 100% occupancy and 100% guest satisfaction.
Maintain confidentiality of company business, including financial status, guest information, and employee issues.
Interact with internal and external customers in a positive, professional, and accommodating manner.
Perform other job-related duties as assigned.