Hotel Night Auditor

Ruby Red Hospitality•Mcallen, TX

23h

About The Position

The Hotel Night Auditor checks front office accounting records for accuracy and summarizes and compiles information for the hotel's financial records. The role tracks room revenue, occupancy percentages, and other front office operating statistics, and prepares a summary of cash, check, and credit card activity to reflect the hotel's financial performance for the day. The Night Auditor posts room charges and taxes to guest accounts, including transactions not posted during the day, and verifies that postings, rates, balances, and supporting documentation are correct. The position performs the end-of-day process in the property management system, follows the Night Audit Checklist, and summarizes operational results for management. It also supports front desk operations, responds to guest requests and complaints, performs wake-up calls, and requires complete knowledge of emergency procedures.

Requirements

Complete knowledge of emergency procedures.
Understanding of auditing, balancing, and closing out accounts.
Ability to operate a property management system, typewriters, and other front office equipment.
Knowledge of check-in and check-out procedures.

Responsibilities

Post room charges and taxes to guest accounts, including charges not posted during the day or incurred during the night audit shift.
Process guest charge and credit card vouchers.
Transfer charges and deposits to master accounts and ensure charges are assigned to the appropriate departments.
Verify that front desk transactions have supporting documentation and signatures where necessary, and are correctly posted and allocated in the property management system.
Verify that charges from POS and spa software reach the correct guest folios and are not missing.
Print and file reservations for the next business day.
Verify account postings and balances, confirm room rates, and post rates to guest accounts.
Monitor coupon, discount, and other promotional programs.
Perform front desk agent duties, including guest check-in and check-out procedures.
Track room revenue, occupancy percentages, and other front office statistics.
Prepare summaries of cash, check, and credit card activity and summarize operational results for management.
Check figures, postings, and documents for accuracy.
Record, store, access, and analyze computerized financial information.
Prepare and run the end-of-day process in the property management system and follow the End of Day / Night Audit Checklist.
Balance the day's charges and make corrections as necessary.
Perform wake-up calls.
Respond to guest needs, special requests, and complaints, and alert the appropriate manager as needed.
Perform nightly balancing of in-room video and long-distance telephone services.