Hotel Night Auditor
About The Position
The Hotel Night Auditor is responsible for enhancing and improving the SRHM / [Hotel Name] experience by providing outstanding service to our guests. This role requires demonstrating and promoting SRHM’s core value of the Golden Rule, which includes treating guests, vendors, and team members in the same manner we would like to be treated. This is a floating position, and the individual must be available to work flexible schedules to cover varying shifts. The role involves daily, weekly, and monthly guest account reconciliations and various administrative, bookkeeping, and accounting procedures.
Requirements
- High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money and weight measurement, volume, and distance
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
Responsibilities
- Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
- Process additional administrative, bookkeeping. and accounting procedures as required
- Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
- Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests as needed
- Greet all guests, vendors, and visitors professionally, and with a smile
- Process guest check-in and check-out in accordance with hotel policy and procedures
- Make and confirm guest reservations
- Answer phone professionally and cordially
- Assist guests with special requests including room placement when possible
- Share hotel amenities and special features with guests
- Process all payments types e.g. charges, cash, checks, debit or credit cards
- Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved in a friendly and respectful manner
- Assist in completing required Front office reports
- Keep General Manager informed of any guest issues or concerns
- Report suspicious activity to General Manager and law enforcement when deemed necessary
- Follow and implement rules and regulations as per [brand] Standards
- Flexible to cover varying shifts for floating position
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
