Hotel Night Auditor

DoubleTree (Kinseth Hospitality)•Dallas, GA

About The Position

Provides customer service to hotel guests while performing front desk, night audit, cash-handling, safety, and general hotel duties. The employee acts as the manager on duty during the night shift, completes and balances daily accounts, resets the system for the next business day, and prepares accurate night audit reports. The role also involves maintaining guest safety and privacy, communicating guest requests and issues to appropriate departments, and keeping the front desk and lobby organized. Depending on the business unit, the employee may also wash, fold, and store laundry. The employee is responsible for following KHC policies, procedures, dress code, safety and performance standards, maintaining a professional image, and reporting to work as scheduled. The role requires working alone and staying awake and alert all night. Physical demands include standing regularly; using hands; talking and hearing; frequent walking and reaching; occasional sitting, climbing or balancing, stooping, kneeling, crouching, crawling, and smelling; and occasionally lifting or moving up to 50 pounds. Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Ability to perform the listed front desk, night audit, guest service, account-balancing, reporting, and cash-handling duties.
Ability to work alone and stay awake and alert all night.
Ability to meet the physical demands of the job, including occasionally lifting or moving up to 50 pounds.
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Follow KHC policies and procedures, including dress code, safety, and performance standards.

Responsibilities

Greet, register, and assist guests; suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts; reset the system for the next business day.
Complete daily night audit procedures and ensure information is entered and posted accurately, in balance, and on time.
Enter information and print night audit reports accurately and promptly according to night audit guidelines.
Follow established security procedures to ensure guest safety, including fire and tornado procedures, key security, and guest privacy.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department and ensure they are addressed in a timely and acceptable manner.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls in an articulate and friendly manner using prescribed procedures.
Post charges, including hotel room, food, liquor, and telephone charges, to the ledger.
Deposit guests' valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC policies and procedures, maintain a professional image, and report to work as scheduled.
Follow proper safety precautions to avoid injuries.