Hotel Night Auditor

Churchill Downs•Oak Grove, KY

About The Position

The Hotel Night Auditor accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, and answering and routing calls. The role also supports the Hotel Sundry shop and coordinates with housekeeping and maintenance to help meet guest needs.

Requirements

High school diploma or equivalent.
Knowledge of principles and processes for providing customer service.
Ability to obtain and maintain a valid Kentucky gaming/racing license.
Ability to maintain high levels of confidentiality and integrity.
Ability to maintain interpersonal working relationships with team members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility for performance of the position.
Detail-oriented, professional attitude, strong organizational and time-management skills, and customer focus.
Available to work when needed, including weekends, holidays, and nights.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify guest identification using Veridocs and establish how guests will pay for their accommodations.
Issue room keys and relay property-relevant information to guests.
Keep computer records of room availability and guest accounts.
Compute bills and collect payments.
Make and confirm reservations, including marketing offer reservations through an established system.
Answer calls and route them to the appropriate extension.
Respond to inquiries about hotel services, shopping, dining, entertainment, and other activities connected with the hotel, gaming facility, or entertainment complex.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Contact housekeeping or maintenance when guests report problems.
Perform simple bookkeeping activities, such as balancing cash accounts.
Restock, clean, and prepare the Hotel Sundry shop so it is guest-ready.
Perform other duties as assigned.