Hotel Night Auditor

Churchill Downs Incorporated•Oak Grove, KY

9d•Onsite

About The Position

The Hotel Night Auditor accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, maintaining records of occupied rooms and guest accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering calls, and connecting callers to the appropriate extension. The role also supports guest inquiries and coordinates with housekeeping and maintenance staff. The employee must be available to work nights, weekends, and holidays.

Requirements

High school diploma or equivalent required.
Knowledge of principles and processes for providing customer service.
Ability to maintain high levels of confidentiality and integrity.
Ability to maintain interpersonal working relationships among all Team Members and the public.
Excellent verbal and written communication skills.
Willingness to assume overall responsibility for performance of the position.
Detail-oriented, professional, organized, and customer-focused, with strong time-management skills.
Available to work as needed, including weekends, holidays, and nights.
Able to obtain and maintain a valid Kentucky gaming/racing license.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify guest identification using Veridocs and establish how guests will pay for their accommodations.
Issue room keys and relay property-relevant information to guests.
Maintain computerized records of room availability and guest accounts.
Compute bills and collect payments.
Make and confirm reservations, including Marketing offer reservations using an established system.
Answer calls and route them to the proper extension.
Answer inquiries about hotel services, shopping, dining, entertainment, and other activities connected with the hotel, gaming facility, or entertainment complex.
Advise housekeeping staff when rooms are vacated and ready for cleaning.
Contact housekeeping or maintenance staff when guests report problems.
Perform simple bookkeeping activities, such as balancing cash accounts.
Restock, clean, and prepare the Hotel Sundry shop so it is guest ready.
Perform other duties as assigned.