Hotel Night Auditor

Home2 Suites (Kinseth Hospitality)•Omaha, IL

12d•$16 - $17

About The Position

Provides customer service to hotel guests while performing front desk and night audit duties. The role includes greeting and registering guests, assigning rooms, managing reservations and payments, responding to guest requests, and ensuring guest safety and satisfaction. The Night Auditor balances accounts, completes daily audit procedures, enters and verifies information, and produces audit reports. Employees follow KHC policies and property-specific guidelines, maintain a professional image, and report to work as scheduled. The position may also include washing, folding, and storing laundry, depending on the business unit. Scheduled shifts are 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, or 11:00 PM–7:00 AM. Weekends and holidays are required. Applicants must be at least 19.

Requirements

Must be at least 19 years old to apply.
Must work weekends and holidays.
Must be able to work alone and stay awake and alert all night.
Must occasionally lift and/or move up to 50 pounds.
Must meet the physical demands of the role, including regularly standing, using hands, and talking or hearing; frequently walking and reaching; and occasionally sitting, climbing or balancing, stooping, kneeling, crouching, crawling, or smelling.
Must have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as the hotel manager on duty and follow prescribed procedures for communications, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts; reset the system for the next business day.
Complete daily night audit procedures and ensure information entered and posted is accurate, balanced, and timely.
Enter information and print night audit reports according to night audit guidelines.
Ensure guest safety by following security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls using prescribed procedures and an articulate, friendly manner.
Post charges, including hotel room, food, liquor, and telephone charges, to the ledger.
Deposit guests' valuables in the hotel safe or safe deposit box.
Maintain the shift-to-shift log accurately to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.