Night Audit Supervisor

E11EVEN Club Hotel & Residences•Miami, FL

22h•Onsite

About The Position

Highgate Hotels is hiring a Night Audit Supervisor for E11EVEN Club Hotel & Residences in Miami. The role is primarily responsible for nightly balancing of hotel charges and revenue while maintaining a professional image and responding safely and promptly to guest needs. The supervisor oversees the overnight Front Desk team, supporting service standards, accurate cash handling, and smooth overnight operations. The position includes guest check-in and service, auditing hotel revenues and accounts, producing daily management and accounting reports, processing payments and charges, and acting as the hotel’s operational and emergency liaison overnight. The supervisor also leads the overnight team through task assignment, coaching, shift briefings, handovers, cash-bank audits, and escalation of guest issues. Other duties include monitoring room availability and arrivals, maintaining shift documentation, keeping informed about hotel and local activities, assisting with Front Office equipment and supplies, and performing other duties assigned by management.

Requirements

High school diploma or equivalent education.
Two to three years of experience as a Front Desk Agent or Night Auditor in the luxury hospitality industry; lead or supervisory experience is preferred.
Proficiency in OPERA PMS and Microsoft Office Suite.
Demonstrated leadership skills and ability to supervise and motivate a team.
Basic typing skills and computer data-entry experience.
Basic reading, spelling, and math skills.
Commitment to excellence and high standards.
Excellent customer service skills and ability to deal courteously and efficiently with guests and other personnel.
Ability to converse clearly and comfortably with many different types of people.
Ability to learn information about hotel facilities and the surrounding area.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to work overnight shifts, including weekends and holidays.

Nice To Haves

Bilingual skills.
Lead or supervisory experience.

Responsibilities

Greet guests and check them into the hotel according to established procedures, ensuring required information is received and entered into the system.
Provide superior service to internal and external customers in accordance with company etiquette guidelines.
Audit and balance room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue, and online reservations.
Complete and transmit daily management and accounting reports and supporting documentation, including credit card batches.
Run system reports at the beginning and end of each shift.
Take payments, post charges, enter amounts into the system, and balance accounts at the end of each shift.
Act as the hotel system, operations, and emergency liaison during night hours, and perform guest service functions.
Answer guest questions, resolve routine problems, and refer unusual or difficult issues to the Manager on Duty or other appropriate staff.
Handle emergencies that arise when on duty alone and notify appropriate personnel.
Supervise the overnight Front Desk team by assigning tasks, monitoring performance, and ensuring service standards and procedures are followed.
Conduct shift briefings and ensure thorough handovers with evening and morning shifts, communicating arrivals, VIPs, special requests, and outstanding issues.
Train and coach overnight Front Desk Agents on check-in and check-out procedures, OPERA PMS, cash handling, and night audit tasks.
Audit Front Desk Agents’ cash banks and shift reports, and resolve or escalate discrepancies.
Monitor room availability, late arrivals, and overbooking situations, and assist with guest relocation in coordination with Front Office management.
Serve as the overnight escalation point for guest complaints and service issues, resolving them or referring them to the Manager on Duty as appropriate.
Document performance concerns, incidents, and significant events in the shift log, and report them to the Night Manager.
Maintain knowledge of daily activities in and around the hotel and the surrounding area.
Assist with general maintenance and inventory of Front Office equipment and supplies.
Perform other related duties as assigned by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law