Night Audit Supervisor

HEI Hotels & Resorts•Pittsburgh, PA

About The Position

The Night Audit Supervisor oversees night audit operations to maintain financial controls and comply with hotel standards. The role coordinates with departments such as security and housekeeping to help ensure quality guest service. The supervisor manages night audit associates and daily financial processes, supports coverage when needed, and responds to guest concerns. Hotel experience is preferred.

Requirements

Basic mathematical skills and the ability to make accurate calculations using a 10-key.
Ability to address guest and associate concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer system.
Effective verbal and written communication skills, with the ability to adapt communication style to different audiences.

Nice To Haves

Hotel experience preferred.

Responsibilities

Interview, hire, train, recommend performance evaluations, resolve problems, maintain open communication, and recommend discipline or termination when appropriate.
Supervise night audit and hotel associates; review and verify their daily work.
Supervise the balancing, reconciliation, and closing of daily accounts, and prepare daily statements for management while maintaining proper controls.
Control the Night Audit Bank.
Review timecards daily and complete daily and weekly or bi-weekly payroll reports.
Perform Night Auditor functions as needed to provide coverage and ensure work is completed accurately and on time.
Prepare the daily activity sheet and report noteworthy events and serious accounting violations.
Respond promptly and efficiently to customer issues, complaints, or problems to maintain customer satisfaction and quality service.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.