Night Audit Supervisor

Mt. Olympus Water & Theme Park Resort • Wisconsin Dells, WI

9d • $15 - $19

About The Position

Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Supervisor to oversee overnight front desk and reservation operations. The position reports to the Front Desk Manager and involves supporting front desk and reservation agents, maintaining guest service standards, and helping provide a safe and customer-oriented environment. The schedule is 11:00 p.m. to 7:00 a.m., including weekends and holidays; hours may vary slightly based on hotel occupancy and department needs. This is a full-time, non-exempt position.

Requirements

• Previous experience in Front Desk and Reservations.
• Must maintain and present a professional appearance.
• Must maintain a professional attitude at all times.
• Must be honest, dedicated, trustworthy, and able to maintain confidentiality.
• Exceptional oral and written communication skills.
• Excellent time-management skills and strong communication skills.
• Must be a team player able to provide superior customer service.
• Must be able to work weekends and holidays.

Nice To Haves

• One to two years of Front Desk/Reservation Management experience preferred.
• Previous supervisory experience preferred.
• Passion for customer service and leadership.

Responsibilities

• Ensure room guests receive friendly, courteous, and accurate check-in and check-out service.
• Answer and direct incoming calls professionally and promptly, providing accurate and current information.
• Maintain knowledge of the property, local attractions, and current activities.
• Promote friendly, courteous, and superior customer service.
• Take room reservations and cancellations efficiently and courteously, capturing all pertinent information.
• Handle a high volume of cash, credit, and sales transactions.
• Keep the front desk area and assigned station neat, tidy, and clean.
• Monitor guest safety and service issues to provide a safe, customer-oriented environment.
• Assist with and monitor room availability, maintenance, and housekeeping issues, communicating them to housekeeping promptly and efficiently.
• Assist front desk and reservation agents with technical issues and customer-satisfaction matters.
• Perform other duties as assigned.

Benefits

• On-demand pay, with the ability to get paid the same day you work.
• Fun and exciting work environment.
• Free waterpark and theme park passes, based on resort occupancy.
• Employee discounts on hotel rooms, retail, and food.
• Company-wide outings.
• Health insurance, dental insurance, vision insurance, FSA Health, and FSA Dependent Care for full-time employees after 60 days of employment.
• 401(k) and paid time off for full-time employees after one year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed