Night Audit Supervisor

Highgate Hotels•Miami, FL

8d•Onsite

About The Position

The Night Audit Supervisor is responsible for nightly balancing of hotel charges and revenue at E11EVEN Club Hotel & Residences while providing professional, responsive guest service. The role supervises the overnight Front Desk team, supports accurate cash handling, and ensures smooth operations and service standards throughout the night. The supervisor also serves as a hotel systems, operations, and emergency liaison during overnight hours.

Requirements

High school education or equivalent.
Two to three years of experience as a Front Desk Agent or Night Auditor in the luxury hospitality industry.
Proficiency in OPERA PMS and Microsoft Office Suite.
Demonstrated leadership skills and ability to supervise and motivate a team.
Basic typing skills and computer data-entry experience.
Basic reading, spelling, and math skills.
Commitment to excellence and high standards.
Excellent customer service skills and ability to deal courteously and efficiently with guests and other personnel.
Ability to converse clearly and comfortably with different types of people.
Ability to learn information about hotel facilities and the surrounding area.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to work overnight shifts, including weekends and holidays.

Nice To Haves

Lead or supervisory experience in the luxury hospitality industry.
Bilingual skills.

Responsibilities

Greet guests and complete check-ins according to established procedures, collecting and entering required information.
Provide superior service to internal and external customers in accordance with company etiquette guidelines.
Audit and balance room, food and beverage, cashier, guest and house account, telephone, and online reservation revenue.
Complete and transmit daily management and accounting reports and supporting documentation, including credit card batches.
Run system reports at the beginning and end of each shift.
Take payments, post charges, enter amounts into the system, and balance accounts at the end of each shift.
Act as the hotel system, operations, and emergency liaison during night hours and perform guest service functions.
Answer guest questions, handle routine problems, and refer unusual or difficult problems to the Manager on Duty or appropriate staff.
Handle emergencies while on duty alone and notify appropriate personnel.
Supervise the overnight Front Desk team by assigning tasks, monitoring performance, and ensuring service standards and procedures are followed.
Conduct shift briefings and provide thorough handovers between evening and morning shifts, communicating arrivals, VIPs, special requests, and outstanding issues.
Train and coach overnight Front Desk Agents on check-in and check-out procedures, OPERA PMS, cash handling, and night audit tasks.
Audit Front Desk Agents’ cash banks and shift reports and resolve or escalate discrepancies.
Monitor room availability, late arrivals, and overbooking situations, and assist with guest relocation in coordination with Front Office management.
Escalate and address overnight guest complaints and service issues, resolving them or referring them to the Manager on Duty as needed.
Document performance concerns, incidents, and significant events in the shift log and report them to the Night Manager.
Maintain knowledge of daily hotel activities and the surrounding area.
Assist with general maintenance and inventory of Front Office equipment and supplies.
Perform other related duties as assigned by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law