Night Audit Supervisor

E11EVEN Club Hotel & Residences•Miami, FL

8d•Onsite

About The Position

The Night Audit Supervisor is responsible for nightly balancing of hotel charges and revenue at E11EVEN Club Hotel & Residences while providing prompt, safe, and professional guest service. The role supervises the overnight Front Desk team and helps ensure service standards, accurate cash handling, and smooth hotel operations throughout the night. The supervisor audits revenue and accounts, prepares management and accounting reports, supports front desk operations, responds to guest needs and emergencies, and coordinates shift handovers. The position is based at E11EVEN Club Hotel & Residences in Miami.

Requirements

High school education or equivalent.
Two to three years of experience as a Front Desk Agent or Night Auditor in the luxury hospitality industry.
Proficiency in OPERA PMS and Microsoft Office Suite.
Demonstrated leadership skills and ability to supervise and motivate a team.
Basic typing skills and computer data-entry experience.
Basic reading, spelling, and math skills.
Commitment to excellence and high standards.
Excellent customer service skills and ability to deal courteously and efficiently with guests and other personnel.
Ability to converse clearly and comfortably with many different types of people.
Ability to learn information about hotel facilities and the surrounding area.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to work overnight shifts, including weekends and holidays.

Nice To Haves

Lead or supervisory experience in luxury hospitality.
Bilingual skills.

Responsibilities

Greet and check in guests according to established procedures, collecting and entering required information.
Provide superior service to internal and external customers in accordance with company etiquette guidelines.
Audit and balance room, food and beverage, cashier, guest and house account, telephone, and online reservation revenue.
Complete and transmit daily management and accounting reports and supporting documentation, including credit card batches.
Run system reports at the beginning and end of each shift.
Take payments, post charges, enter amounts into the system, and balance accounts at the end of each shift.
Serve as the hotel system, operations, and emergency liaison during night hours and perform guest service functions.
Answer guest questions and handle routine problems, referring unusual or difficult problems to the Manager on Duty or appropriate staff.
Handle emergencies while on duty alone and notify appropriate personnel.
Supervise the overnight Front Desk team by assigning tasks, monitoring performance, and ensuring service standards and procedures are followed.
Conduct shift briefings and ensure thorough handovers, communicating arrivals, VIPs, special requests, and outstanding issues.
Train and coach overnight Front Desk Agents on check-in and check-out procedures, OPERA PMS, cash handling, and night audit tasks.
Audit Front Desk Agents’ cash banks and shift reports, resolving or escalating discrepancies.
Monitor room availability, late arrivals, and overbooking situations, and assist with guest relocation in coordination with Front Office management.
Act as the overnight escalation point for guest complaints and service issues, resolving them or referring them to the Manager on Duty as needed.
Document performance concerns, incidents, and significant events in the shift log and report them to the Night Manager.
Maintain knowledge of daily hotel and surrounding-area activities.
Assist with general maintenance and inventory of Front Office equipment and supplies.
Perform other related duties as assigned by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law