Night Audit

My Place Hotels•Dickinson, ND

About The Position

My Place Hotel is hiring a dependable Night Auditor to run the front desk overnight and complete nightly audit paperwork that keeps hotel operations accurate and secure. The role supports late arrivals, handles guest requests, maintains organized records, and completes the audit checklist before the morning shift arrives. The Night Auditor manages reservations, check-ins, and check-outs during the overnight shift while maintaining accurate guest folios. This includes ensuring charges for rooms, taxes, My Store purchases, and applicable pet fees are posted correctly in line with policy. The role also provides guests with information about the hotel, its amenities, and nearby destinations, and responds professionally to concerns or complaints while documenting issues for follow-up when needed. The position includes completing night audit paperwork and maintaining accurate communication logs and required documentation, including cash and call logs. The Night Auditor reviews notes from prior shifts, completes laundry, and performs light cleaning and organizational tasks to keep workspaces guest-ready. Safety duties include following security procedures, conducting regular property checks, documenting unusual activity or hazards, and checking exterior lighting and reporting problems.

Requirements

Friendly, guest-focused approach and calm communication during overnight situations.
Strong organization and attention to detail, particularly with guest folios and nightly records.
Basic computer proficiency, including Microsoft Office, and comfort learning hotel systems.
Dependable attendance and professionalism when handling cash and sensitive guest information.
Ability to stand for prolonged periods and move regularly through the building during rounds, including using stairs.

Nice To Haves

Cross-training and growth opportunities are offered.

Responsibilities

Manage overnight reservations, check-ins, and check-outs.
Maintain accurate guest folios and ensure room, tax, My Store, and applicable pet-fee charges are posted correctly according to policy.
Answer guest questions about the hotel, amenities, and nearby restaurants, shopping, points of interest, and other destinations.
Respond professionally to guest concerns or complaints and document issues for follow-up when needed.
Complete nightly audit paperwork and the Night Audit Checklist.
Maintain organized required documentation, including cash and call logs, and keep the Front Desk Log current.
Review notes from prior shifts to ensure relevant information is not missed.
Complete laundry, including washing, drying, folding, and storing linens.
Perform light cleaning and organizational tasks, including tidying and stocking the front desk and lobby and vacuuming or dusting as needed.
Follow security procedures and conduct regular property checks of floors, stairwells, and exterior doors.
Document unusual activity or hazards, check exterior lighting, and report problems.