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Client Relations Manager

Allied National, LLC•Overland Park, KS
•Onsite
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About The Position

Allied is seeking an experienced Client Relations Manager to join its Customer Service team. The role requires strong leadership ability, excellent managerial skills, and the capacity to provide clear focus and direction to department members. The Client Relations Manager will be responsible for the management, operation, and performance of level 2 and senior level Client Services Representative staff, the Client Services Auditor, and the Client Services Trainer. Key responsibilities include the design of departmental goals and procedures, workflow management, ensuring customer responsiveness, monitoring productivity, conducting quality review, and facilitating training and development.

Requirements

  • Bachelor's degree in related field required
  • Minimum of 3-5 years management experience in multi-functional Call Center environment
  • Must have insurance experience
  • Proven leadership skills and proactive management style is needed

Responsibilities

  • Ensuring excellent service to our clients in both a proactive and responsive manner through a staff utilizing strong communication skills
  • Oversee the Balance Billing process, conduct regular meetings with Balance Billing Team to go over inventory, assure Team is meeting goals, reporting is up to date, and answer questions
  • Conduct periodic performance surveys with customers to accurately measure results, trends, and share information with Director
  • Oversee quality monitoring process to assure all CSRs are being monitored daily and on a consistent basis
  • Coordinate and clarify network disparities, benefit variances, procedural anomalies with appropriate departments

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Number of Employees

11-50 employees

Job Search Resources

Career Resources

Auditor Career GuideSkills, salary, and career path
Auditor Resume ExamplesSamples and writing tips
Auditor Cover Letter ExamplesTemplates and best practices

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Based on current job postings on Teal, the average Auditor salary in the US is approximately $80,000 per year, with a typical range of $35,000 to $136,000.

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