Night Audit Jobs

About The Position

Requirements

• Portray leadership and provides guidance to the Front Office staff.
• Properly handle guest complaints and/or concerns.
• Efficiently operates a keyboard by moving fingers, hands and arms.
• Understands and operates the computer.
• Stand for varying lengths of time, sometimes for long periods.
• Talk with different kinds of people to give information, answer questions and provide the service required.
• Use arithmetic to check totals and make change.
• Read maps and give clear directions.
• Operate the safe-lock equipment.
• Push and pull bell cart weighing up to fifty (50) pounds.
• Possess a valid driver’s license and drive a shuttle van.
• Memorize the hours of operation for the hotel facilities.

Responsibilities

• Participates in interviews and hires Front Office department associates as well as Front Office outlet supervisors.
• Participates in training all Front Office outlet supervisors to include Front Desk Supervisor and Guest Service Agents
• Ensures that all Front Office outlet supervisors are providing adequate training to their staff.
• Ensures proper staffing levels by overseeing the schedules prepared by the Front Office outlet supervisors.
• Reviews and approves all Front Office reviews, job transfers, disciplinary procedures, counseling sessions and terminations.
• Has complete understanding of all Front Office staff's job descriptions and duties and is able to perform duties at any given time.
• Prepares purchase requisitions for supplies needed.
• Has full understanding of hotel reservations system and assists with reservations.
• Has thorough knowledge of PMS system.
• Has complete working knowledge of MICROS or other POS system including all daily transactions and those which are not performed often.
• Checks AM and PM discrepancy reports.
• Communicates with Housekeeping Department regarding guest rooms and requests.
• Communicates with the Engineering Department regarding any maintenance requests from guests.
• Promptly and professionally checks guests in and out of the hotel.
• Knows how and where to post all charges.
• Receives money from guests for payment of hotel charges and makes correct change.
• Handles checks and credit cards received from the guests for payment of hotel charges.
• Knows all of the room rates.
• Issues safety deposit boxes to guests when requested.
• Gives directions to hotel facilities, rooms and local area attractions.
• Understands night audit procedures.
• Knows all emergency procedures (fire, severe weather, bomb threats, guest illness, etc.)
• Meets budget by performing within the guidelines.
• Participates in monthly department meetings, weekly staff meetings, and weekly Rooms Division meetings.
• Utilizes protective equipment.
• Follows safety and security procedures and rules.
• Adheres to all policies and procedures.
• Attends company orientation.
• Provides for a safe work environment by following all safety and security procedures and rules.
• Prepares timely performance reviews of all subordinates.
• Additional duties which you may be asked to perform.
• Supervises the Night Audit staff in the absence of the Night Audit Manager.
• Supervises the Reservations Department in the absence of the Director of Reservation Sales.