Front Desk Agent/Night Audit FLEX

Island Hospitality Management•San Antonio, TX

About The Position

Island Hospitality is seeking an upbeat Front Desk Agent to manage front desk operations and serve as a key point of reference for guests and vendors. The role calls for professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced environment. Flexible scheduling may be required, and weekly hours vary based on guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed. The employee will receive access to Island Hospitality’s formal training and development program, which supports employee development and career growth. The position offers a benefits package and other rewards, including healthcare coverage, retirement benefits, paid time off, incentives, discounts, and recognition programs.

Requirements

Strong initiative and motivation, with a desire to achieve.
Ability to handle workplace problems effectively, including anticipating, preventing, identifying, and solving them.
Ability to work well in stressful situations.
Professional and courteous manner, strong communication skills, and ability to work in a fast-paced environment.
Ability to stand, sit, or walk for extended periods.

Responsibilities

Check guests in and out of the hotel.
Process payments according to established hotel requirements.
Provide information and assistance to guests and vendors.
Prepare necessary reports during each shift for the management team.
Provide excellent guest service and be readily available and approachable to guests.
Anticipate, prevent, identify, and solve workplace problems as needed.

Benefits

Medical, dental, and vision insurance.
Health savings account and flexible spending account plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
Paid time off and payroll incentives for annual wellness exams.
Employee assistance program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonuses.
Discounted tickets to theme parks, musicals, movies, and other entertainment.
Career growth through an in-house training program.
Referral bonus program.