Night Audit

BBL Hospitality • Lenox, MA

5d • $18 - $19 • Onsite

About The Position

The Night Auditor performs night audit functions according to hotel policies and procedures and may perform Manager on Duty responsibilities during the audit shift. The role supports guest services and hotel operations overnight, including check-in and check-out, responding to guest requests, resolving minor complaints, and providing information about hotel services and local attractions. It also handles cashiering, departmental accounting, revenue reconciliation, and night audit functions in the Property Management System. Audit experience is preferred but not required.

Requirements

• High school diploma or equivalent.
• Excellent math and reasoning skills.
• Ability to deal with intoxicated guests.
• Ability to organize work and use independent judgment to perform tasks.
• Honesty, dependability, and a positive attitude.
• Physical ability to stand, speak, hear, read, write, carry 30–40 pounds, walk, lift and carry, reach overhead, push, pull, bend, and walk stairs.

Nice To Haves

• Audit experience is preferred but not required.

Responsibilities

• Register guests promptly and courteously, using upselling techniques to maximize room rates.
• Prepare for group check-ins and check-outs and VIP arrivals; stay informed about hotel events and functions during the shift.
• Check guests out and process customer payments according to established policies and procedures.
• Respond promptly to guest requests and promote hotel services, facilities, and outlets.
• Provide guests with information such as local attractions and directions.
• Resolve minor guest complaints to the customer's satisfaction and inform a supervisor about major problems, complaints, disturbances, or unhappy guests.
• Book guest reservations or coordinate with the reservation center.
• Handle departmental accounting of money, receipts, guest accounts, and other forms of credit; post charges, complete the cashier's report, prepare the deposit, and count the cashier bank.
• Issue, control, and release guest safe-deposit boxes.
• Reconcile point-of-sale areas for Banquets, Lounge, and Restaurant, including cash, credit-card, and related sales activity.
• Reconcile room rates charged and all revenues to the Property Management System.
• Perform night audit functions in the Property Management System.
• Perform Manager on Duty responsibilities during the audit shift.

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA account options available to full-time associates
• Associate Travel Program Discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED