Night Audit / Guest Services Associate II - WorldMark Bear Lake Resort

Travel + Leisure Co. • Bear Lake, MI

5d

About The Position

As a Guest Services Associate, you help make guests’ vacations memorable by providing a friendly welcome and excellent service from registration through checkout. You share information about the resort and nearby attractions, provide room rate quotes, confirm reservations, and respond to guest inquiries and concerns. The role also involves handling guest transactions, balancing cash receipts, completing check-out procedures, and verifying guest folios.

Requirements

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills, including the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash-handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests warmly and provide friendly service.
• Guide guests through registration, issue unit keys, and share information about the resort and area attractions.
• Process cash and credit card transactions according to established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashiering and money-handling tasks.
• Complete check-out procedures and verify that guest folios reflect the correct charges and credits.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Benefits

• Medical coverage
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, depending on position
• Parental leave, depending on position
• Holidays, depending on position
• Paid volunteer time through Wish Day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed