Guest Service Associate - WorldMark Kihei Resort
About The Position
The Guest Service Associate provides welcoming, attentive service to resort guests from registration through checkout. The role includes guiding guests through check-in, issuing unit keys, sharing information about the resort and nearby attractions, providing room-rate quotes, and reserving or confirming individual and group reservations. The associate processes cash and credit-card transactions, balances receipts, performs bucket checks, completes checkout procedures, and verifies charges and credits on guest folios. The role also involves promptly and thoroughly responding to guest questions and concerns.
Requirements
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills, including the ability to read, write, and understand English.
- Ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash-handling procedures.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Basic computer and office skills.
Responsibilities
- Welcome guests and provide friendly, warm service.
- Guide guests through registration, issue unit keys, and share information about the resort and local attractions.
- Process cash and credit-card transactions according to established procedures.
- Balance cash receipts, perform bucket checks, and complete other cashiering and money-handling duties.
- Complete checkout procedures and verify that guest folios show the correct charges and credits.
- Reserve and confirm individual and group reservations.
- Provide room-rate quotes.
- Respond to guest inquiries and concerns as quickly and completely as possible.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid volunteer time (Wish Day)
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
- Depending on position, paid time off, parental leave, and holidays
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
