Guest Services Agent - WorldMark Resort at Avon

Travel + Leisure Co. • Avon, OH

3d

About The Position

Travel + Leisure Co. is seeking a Guest Services Agent for the WorldMark Resort at Avon. The role helps make guests’ vacations memorable by providing a warm welcome and excellent service from registration through checkout. The agent shares information about the resort and nearby attractions, provides room-rate quotes, confirms reservations, and responds to guest inquiries and concerns.

This position also handles guest registration and checkout procedures, unit keys, guest folios, cash and credit-card transactions, cash balancing, and other cashiering responsibilities. The anticipated application deadline is December 1, 2026. Compensation generally starts at $23.40 per hour; the actual rate may depend on experience, education, skills, training, and work location.

Requirements

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills, including the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash-handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests warmly and provide friendly service.
• Guide guests through registration, issue unit keys, and share information about the resort and area attractions.
• Process cash and credit-card transactions according to established procedures.
• Balance cash receipts, perform bucket checks, and carry out other cashiering and money-handling responsibilities.
• Complete checkout procedures and verify that guest folios show the correct charges and credits.
• Reserve and confirm reservations for individuals and groups.
• Provide room-rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Benefits

• Medical benefits for associates who work 30 or more hours per week; some benefits may be available to associates working fewer hours where required by law.
• Dental insurance.
• Vision insurance.
• Flexible spending accounts.
• Life and accident coverage.
• Disability coverage.
• Paid time to volunteer at an approved organization through Wish Day.
• 401(k) with employer match, subject to eligibility requirements.
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program, subject to provider availability.
• Employee Assistance Program.
• Depending on position, paid time off, parental leave, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed