Guest Services Associate/Front Desk - Seasonal - WorldMark Big Bear Resort
About The Position
Travel + Leisure Co. is hiring a seasonal Guest Services Associate for WorldMark Big Bear Resort. The role helps make guests’ vacations memorable by welcoming them, assisting from registration through checkout, and providing information about the resort and nearby attractions. The associate also provides room rate quotes, confirms reservations, handles guest transactions and responds to questions or concerns. This is a guest-facing hospitality position requiring a professional appearance, a positive attitude, communication and problem-solving skills, attention to detail, and the ability to multitask in a fast-paced environment. The hourly rate is $20.00. Associates working 30 or more hours per week may be eligible for comprehensive health and welfare benefits; temporary and seasonal associates are ineligible for paid time off.
Requirements
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills and the ability to read, write, and understand English.
- Ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash-handling procedures.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Basic computer and office skills.
Responsibilities
- Welcome guests and provide warm, friendly service.
- Guide guests through registration, issue unit keys, and provide information about the resort and area attractions.
- Process cash and credit card transactions according to established procedures.
- Balance cash receipts, perform bucket checks, and complete other cashiering and money-handling duties.
- Complete checkout procedures and verify that guest folios reflect the correct charges and credits.
- Reserve and confirm reservations for individuals and groups.
- Provide room rate quotes.
- Respond to guest inquiries and concerns as quickly and completely as possible.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid volunteer time through a Wish day, subject to eligibility
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
- Depending on position, paid time off, parental leave, and holidays; seasonal associates are ineligible for paid time off
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
