Night Audit

My Place Hotels•Dickinson, ND

5d•$16 - $17•Onsite

About The Position

My Place Hotel is hiring a dependable Night Auditor to run the front desk overnight and complete nightly audit paperwork that keeps hotel operations accurate and secure. The role serves as an overnight problem-solver and information hub, supporting late arrivals, handling guest requests, maintaining organized records, and completing the audit checklist before the morning shift arrives. The Night Auditor manages overnight reservations, check-ins, and check-outs while maintaining accurate guest folios. The role includes correctly posting room and tax charges, My Store purchases, and applicable pet fees in accordance with policy. The Night Auditor answers questions about the hotel, amenities, and the surrounding area, and responds professionally to guest concerns or complaints while documenting issues for follow-up as needed. The position also involves completing night audit paperwork and maintaining accurate communication logs and required documentation, including cash and call logs. The Night Auditor updates the Front Desk Log and reviews notes from prior shifts. During the shift, the employee completes laundry and light cleaning and organizational tasks to keep workspaces guest-ready. Safety duties include following security procedures, conducting regular property checks, documenting unusual activity or hazards, and checking exterior lighting and reporting problems. The shift is 12 a.m. to 8 a.m. The role requires prolonged standing and regular movement through the building, including stairs.

Requirements

Friendly, guest-focused approach and calm communication during overnight situations.
Strong organization and attention to detail.
Basic computer proficiency, including Microsoft Office, and comfort learning hotel systems.
Dependable attendance and professionalism when handling cash and sensitive guest information.
Ability to stand for prolonged periods and regularly move through the building, including using stairs.

Responsibilities

Manage overnight reservations, guest check-ins, and check-outs.
Maintain accurate guest folios and correctly post room and tax charges, My Store purchases, and applicable pet fees in accordance with policy.
Answer guest questions about the hotel, amenities, and nearby restaurants, shopping, points of interest, and other destinations.
Respond professionally to guest concerns and complaints and document issues for follow-up when needed.
Complete night audit paperwork and maintain the Night Audit Checklist.
Keep required documentation and communication logs organized and accurate, including cash and call logs.
Update the Front Desk Log and review notes from prior shifts.
Complete laundry tasks, including washing, drying, folding, and storing linens.
Perform light cleaning and organizational tasks, including tidying and stocking the front desk and lobby, vacuuming, and dusting as needed.
Follow security procedures and conduct regular property checks of floors, stairwells, and exterior doors.
Document unusual activity or hazards.
Check exterior lighting and report problems.