Night Audit

La Quinta Mesa Superstition Springs•Mesa, AZ

5d•Onsite

About The Position

The Night Audit role is responsible for providing attentive, courteous, and efficient service to hotel guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The position also supports Front Desk operations, guest requests, shift paperwork, and hotel procedures. Flexible and long hours may sometimes be required, and the role requires standing for the entire shift.

Requirements

High school diploma or equivalent required.
Computer experience required.
Must be able to communicate effectively, verbally and in writing, with employees and guests at all levels.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be able to understand and apply complex information and data from various sources to meet objectives.
Must be able to maintain confidentiality of information.
Must be able to stand during the entire shift.
Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Must maintain regular attendance in accordance with hotel standards and scheduling needs.

Nice To Haves

College coursework in a related field is helpful.
Experience in a hotel or related field is preferred.
Customer service experience is preferred.

Responsibilities

Greet and welcome guests approaching the Front Desk in accordance with hotel standards.
Maintain proper operation of the PBX console and hotel standards, if applicable.
Answer questions about hotel services, facilities, hours, restaurants, transportation, entertainment, and other local information.
Log and deliver packages, mail, and messages to guests and meeting rooms.
Review the Front Office log and Trace File daily.
Follow cash-handling and credit policies.
Stay informed about rates, packages, special promotions, in-house groups, and closed-out or restricted dates.
Obtain required information for room reservations and follow the rate-quoting scenario.
Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
Use proper two-way radio etiquette when communicating with employees.
Operate relevant aspects of the Front Desk computer system.
Complete all shift-checklist tasks in a timely and efficient manner.
Complete bucket checks, room-rate verification reports, and housekeeping reports.
Balance and prepare individual paperwork for shift closing according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area and assist guests with safe deposit boxes.
Follow emergency procedures and assist as needed.
Attend required hotel meetings and trainings, maintain regular attendance, and comply with hotel standards and regulations.
Maintain a warm, friendly, attentive, courteous, and service-oriented manner with guests and employees.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law