Night Audit

PENN Entertainment • Hobbs, NM

5d

About The Position

The Night Audit role is responsible for balancing and auditing room revenue, cashier reports, guest and house accounts, and telephone revenue, and assisting with daily revenue reporting. The position transmits credit card batches and daily management and accounting reports with supporting documents, and serves as the hotel system liaison during night hours.

The role also performs Guest Service Representative duties as needed, including booking reservations, answering hotel calls, and delivering guest messages. It requires handling overnight guest and employee concerns, making corrections and adjustments, troubleshooting computer problems, answering routine coworker questions, and helping lead daily departmental tasks. The employee must maintain confidentiality and follow position-specific cleaning, sanitation, and PPE guidelines. Other duties may be assigned by management.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• Must be proficient in Microsoft applications.
• Must be able to read and write in English and communicate verbally effectively in English.
• Must have basic mathematical skills, including adding, subtracting, working with fractions, decimals, and percentages, and making accurate calculations using a 10-key.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to apply commonsense understanding to written, oral, or diagram-form instructions and deal with problems involving several concrete variables in standardized situations.
• Ability to deal with guest and employee concerns in a friendly and positive manner.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must meet the physical demands of the job, including regularly lifting, pushing, pulling, and/or moving up to 25 pounds and performing a range of movements in varying work areas.

Nice To Haves

• Six months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Balance and audit room revenue, cashier reports, guest and house accounts, and telephone revenue.
• Assist with preparing reports relevant to daily revenues.
• Transmit credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as the hotel system liaison during night hours.
• Perform Guest Service Representative functions as needed, including booking room reservations, answering hotel phone calls, and notifying guests of messages.
• Make responsible judgment calls about guest issues during the overnight shift.
• Make corrections and adjustments and handle computer problems that occur during the shift.
• Answer routine questions from coworkers.
• Lead completion of daily tasks within the department or work unit.
• Interact with others as necessary to achieve desired outcomes.
• Maintain complete confidentiality of company information.
• Follow cleaning, sanitation, and position-specific PPE guidelines.
• Perform other duties assigned by department or company management.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage, which may vary by position.
• 401(k) matching, which may vary by position.
• Annual performance bonus, which may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED