101101 - Night Audit Supervisor

VALENCIA GROUP•Lubbock, TX

11d•Onsite

About The Position

The Night Audit Supervisor oversees overnight front office operations and ensures the accuracy of daily financial transactions, guest accounts, and audit procedures. The role leads and supports the overnight team, maintains exceptional guest service, and serves as a primary point of contact for hotel operations overnight. The supervisor trains, coaches, and develops Night Auditors while ensuring compliance with company policies, financial controls, service standards, safety regulations, and emergency procedures. This is an exempt position reporting to the Front Office Manager. Schedules may vary and may require work beyond 40 hours per week or 8 hours per day, including evenings, weekends, and peak operational periods. The role is based at Cotton Court in Lubbock, Texas, and involves working in the front desk, lobby, back office, and other guest service areas.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a night audit supervisory role or front desk management.
Previous supervisory or managerial experience in hospitality.
Certification in hospitality management or a related field.
TABC certification and Texas Food Handlers certification.
Strong verbal and written communication skills.
Effective time-management and problem-solving skills.
Proficiency with POS systems, event management software, and Microsoft Office Suite.
Ability to work well with a team and demonstrate attention to detail.
Excellent organizational skills and interpersonal abilities.

Responsibilities

Oversee all front desk operations during the overnight shift.
Complete and verify the daily night audit process and ensure transactions are accurately balanced.
Review guest accounts, room revenue, house accounts, and departmental postings for accuracy.
Prepare and distribute daily management and financial reports.
Monitor occupancy levels, room availability, and rate accuracy.
Ensure proper cash handling and accountability for hotel funds.
Resolve system discrepancies and communicate unresolved issues to hotel leadership.
Ensure a smooth transition of information between overnight and daytime operations.
Directly supervise and lead Night Auditors and overnight front office team members.
Train, coach, mentor, and develop Night Audit staff and new overnight team members.
Monitor employee performance and provide ongoing feedback and development opportunities.
Assist with scheduling, shift coverage, and staffing needs for overnight operations.
Ensure team members maintain professionalism, productivity, and adherence to company standards.
Participate in interviewing, onboarding, and training new overnight team members.
Support departmental goals and contribute to front office success.
Greet guests warmly and provide customer service consistent with Valencia Hotel Collection standards, including the 18 Core Standards and Six-Star Ingredients.
Respond promptly and professionally to guest inquiries, concerns, and service requests.
Resolve guest complaints and service recovery situations independently whenever possible.
Promote guest satisfaction through proactive communication and attention to guest needs.
Accommodate special requests while maintaining operational efficiency.
Train staff on front desk service standards, safety procedures, and hotel policies.
Ensure compliance with health regulations, hotel policies, and industry standards.
Communicate with the Front Office Manager, Director of Rooms, and other department leaders.
Prepare shift reports detailing operational issues, guest concerns, and audit findings.
Immediately report incidents, accidents, safety concerns, and maintenance issues.
Follow hotel policies, procedures, and brand standards, and ensure compliance with safety and emergency procedures.
Act as the overnight manager-on-duty when designated and respond appropriately to emergencies and security concerns.
Maintain a safe, secure, and professional environment for guests and team members.
Report unsafe conditions, ensure hotel equipment is in proper working condition and stored correctly, attend required meetings, follow company policies, maintain clean and organized work areas, and perform additional assigned duties.