101101 - Night Audit Supervisor

SOUTHERN STAR COURTS MANAGEMENT CORPORATION•Lubbock, TX

11d•Onsite

About The Position

The Night Audit Supervisor oversees overnight front office operations, ensuring accurate daily financial transactions, guest accounts, and audit procedures. The role provides leadership and support to the overnight team, maintains exceptional guest service standards, and serves as a primary point of contact for hotel operations during overnight hours. The supervisor trains, coaches, and develops Night Auditors while ensuring compliance with company policies, financial controls, and service standards. This is an exempt, full-time position at Cotton Court in Lubbock, Texas. The role reports to the Front Office Manager. Schedules may vary and may require more than 40 hours per week or more than 8 hours per day, including evenings, weekends, or peak operational periods, as needed to meet business needs.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of experience in a night audit supervisory role or front desk management required.
Previous supervisory or managerial experience in hospitality required.
Certification in hospitality management or a related field required.
TABC certification required.
Texas Food Handlers certification required.
Strong verbal and written communication skills.
Effective time-management and problem-solving skills.
Proficiency in POS systems, event management software, and Microsoft Office Suite.
Ability to work well with a team and demonstrate attention to detail.
Excellent organizational skills and interpersonal abilities.
Ability to meet the listed physical requirements, including frequent standing and walking, lifting and carrying up to 50 pounds, and frequent handling, grasping, and crouching.

Responsibilities

Oversee all front desk operations during the overnight shift.
Complete and verify the daily night audit process, ensuring transactions are balanced accurately.
Review guest accounts, room revenue, house accounts, and departmental postings for accuracy.
Prepare and distribute required daily management and financial reports.
Monitor occupancy levels, room availability, and rate accuracy.
Ensure proper cash-handling procedures and accountability for hotel funds.
Resolve system discrepancies and communicate unresolved issues to hotel leadership.
Ensure a smooth transition of information between overnight and daytime operations.
Directly supervise and lead Night Auditors and overnight front office team members.
Train, coach, and mentor Night Audit staff on hotel standards and procedures.
Monitor employee performance and provide ongoing feedback and development opportunities.
Assist with scheduling, shift coverage, and staffing needs for overnight operations.
Ensure team members maintain professionalism, productivity, and adherence to company standards.
Participate in interviewing, onboarding, and training new overnight team members.
Support departmental goals and contribute to front office success.
Greet guests warmly and provide exceptional customer service according to Valencia Hotel Collection standards, including the 18 Core Standards and Six-Star Ingredients.
Respond promptly and professionally to guest inquiries, concerns, and service requests.
Resolve guest complaints and service recovery situations independently whenever possible.
Promote guest satisfaction through proactive communication and attention to guest needs.
Accommodate special requests while maintaining operational efficiency.
Train new staff on front desk service standards, safety procedures, and hotel policies.
Provide ongoing training and development to enhance team performance.
Ensure compliance with health regulations, hotel policies, and industry standards.
Communicate effectively with the Front Office Manager, Director of Rooms, and other department leaders.
Prepare detailed shift reports covering operational issues, guest concerns, and audit findings.
Immediately report incidents, accidents, safety concerns, and maintenance issues.
Follow hotel policies, procedures, and brand standards, and ensure compliance with safety regulations and emergency procedures.
Act as the overnight manager on duty when designated.
Respond appropriately to emergencies and security concerns, and maintain a safe, secure, and professional environment.
Report unsafe conditions immediately and ensure hotel equipment is in proper working condition and stored correctly.
Attend required meetings, follow company policies and procedures, perform additional assigned duties, and maintain clean and organized work areas.