101101 - Night Audit Supervisor

Valencia Group•Lubbock, TX

10d

About The Position

The Night Audit Supervisor oversees overnight front office operations, ensuring the accuracy of daily financial transactions, guest accounts, and audit procedures. The role leads and supports the overnight team, maintains exceptional guest service standards, and serves as a primary point of contact for hotel operations overnight. The supervisor trains, coaches, and develops Night Auditors and ensures compliance with company policies, financial controls, and service standards. This is an exempt position; schedules may vary and may require more than 40 hours per week or more than 8 hours per day, including evenings, weekends, or peak operational periods, as needed for business needs.

Requirements

High school diploma or equivalent required.
At least 2 years of experience in a night audit supervisory role or front desk management required.
Previous supervisory or managerial experience in hospitality required.
Certification in hospitality management or a related field required.
TABC certification required.
Texas Food Handler certification required.
Strong verbal and written communication skills.
Effective time management and problem-solving skills.
Proficiency with POS systems, event management software, and Microsoft Office Suite.
Ability to work well with a team and demonstrate attention to detail.
Excellent organizational skills and interpersonal abilities.
Ability to stand and walk frequently, including during service and event oversight.
Ability to lift and carry up to 50 pounds, including luggage, equipment, and supplies.
Frequent handling, grasping, and crouching required.

Responsibilities

Oversee front desk operations during the overnight shift.
Complete and verify the daily night audit, ensuring transactions are balanced accurately.
Review guest accounts, room revenue, house accounts, and departmental postings for accuracy.
Prepare and distribute daily management and financial reports.
Monitor occupancy, room availability, and rate accuracy.
Ensure proper cash handling and accountability for hotel funds.
Resolve system discrepancies and communicate unresolved issues to hotel leadership.
Ensure smooth information handoffs between overnight and daytime operations.
Directly supervise, train, coach, mentor, and develop Night Auditors and overnight front office staff.
Monitor employee performance, provide feedback, and support employee development.
Assist with scheduling, shift coverage, and overnight staffing needs.
Participate in interviewing, onboarding, and training new overnight staff.
Support departmental goals and front office performance.
Greet guests and provide customer service according to Valencia Hotel Collection standards, including the 18 Core Standards and Six-Star Ingredients.
Respond professionally and promptly to guest inquiries, concerns, and service requests.
Resolve guest complaints and service recovery situations independently whenever possible.
Promote guest satisfaction through proactive communication and attention to guest needs.
Accommodate special requests while maintaining operational efficiency.
Train staff on front desk service standards, safety procedures, and hotel policies.
Ensure compliance with health regulations, hotel policies, and industry standards.
Communicate with the Front Office Manager, Director of Rooms, and other department leaders.
Prepare shift reports covering operational issues, guest concerns, and audit findings.
Immediately report incidents, accidents, safety concerns, and maintenance issues.
Follow hotel policies, procedures, and brand standards, including safety regulations and emergency procedures.
Act as the overnight manager on duty when designated and respond appropriately to emergencies and security concerns.
Maintain a safe, secure, and professional environment for guests and team members.
Report unsafe conditions, maintain equipment in proper working condition and storage, attend required meetings, follow company procedures, perform assigned duties, and maintain clean and organized work areas.