Night Audit

My Place Hotels•Punta Gorda, FL

11d

About The Position

The Night Auditor supports the guest service team at My Place Hotel-Port Charlotte during the 11 p.m. to 7 a.m. shift. The role handles reservations, guest arrivals and departures, guest inquiries, and accurate recording of room, tax, My Store, and pet-fee charges. It also includes completing night audit paperwork, maintaining logs, carrying out some cleaning and laundry duties, and helping keep the property safe, tidy, and welcoming. The position may involve additional responsibilities as needed and being on call for hotel requirements.

Requirements

Positive, customer-focused attitude and a friendly, welcoming demeanor.
Basic computer skills, including proficiency in Microsoft Office and other basic computer applications.
Excellent written and verbal communication skills.
Ability to multitask and stay organized.
Dependability, professionalism, and consistency.
Attention to detail, particularly when handling financial records and guest information.

Responsibilities

Provide guests with a warm, welcoming experience.
Handle reservations, check-ins, and check-outs.
Accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
Respond to guest questions, concerns, and complaints using knowledge of the hotel, amenities, and local attractions.
Complete the Night Audit Checklist and maintain cash logs, call logs, and required paperwork.
Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
Perform cleaning duties, including laundry, vacuuming, and dusting, and keep the front desk, lobby, and housekeeping areas tidy and well-stocked.
Follow safety and security protocols, inspect the property, ensure exterior doors are secure, and report potential hazards.
Take on additional responsibilities as needed and be on call for hotel requirements.