Guest Service Agent/ Night Audit Relief

Stonebridge Hospitality Associates•New York City, NY

11d

About The Position

The Guest Service Agent/Night Audit Relief performs overnight Front Office functions from 11:00 p.m. to 7:00 a.m., including guest service and the Night Audit process. The role computes, classifies, and records numerical data; performs routine calculating, posting, and verification; and checks the accuracy of business-transaction figures and postings. The employee is expected to maintain a friendly, service-oriented manner, follow hotel standards and safety procedures, and support efficient hotel operations. The position also maintains cashiering and Front Office computer operations, handles overnight guest requests, completes audit and financial documentation, and communicates with other employees throughout the shift. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Requirements

High school diploma or general education degree (GED), and/or experience in a hotel or related field preferred.
Completion of bartender school or a bartending course preferred.

Nice To Haves

Experience in a hotel or related field.
Completion of bartender school or a bartending course.

Responsibilities

Approach encounters with guests and employees in a friendly, service-oriented manner and maintain a warm demeanor.
Comply with hotel standards and regulations to support safe and efficient operations.
Initiate and complete the End of Day process.
Run reports required for the Food and Beverage audit.
Complete the Night Audit checklist for computer procedures daily and balance the day’s work.
Maintain cashiering responsibilities according to Front Office procedures.
Maintain Front Office computer system operation.
Fulfill Front Office functions between 11:00 p.m. and 7:00 a.m.
Handle and follow through on guest requests from 11:00 p.m. until 7:00 a.m.
Follow safety and emergency procedures and maintain proper records, including log books.
Be familiar with hotel policies and house rules and maintain a working knowledge of security procedures.
Complete initial direct bills daily, place them on the Property Accountant's desk, and attach folio or banquet-check backup.
Maintain radio contact with other employees throughout the shift.
Ensure employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Prepare and distribute the Daily Flash Report.
Perform other duties as requested by the supervisor.