Night Audit Clerk

Four Points by Sheraton Chicago Westchester/Oak Brook•Westchester, IL

About The Position

The Night Audit Clerk attends to guests’ needs, including registration, checkout, and cashiering, while reconciling and posting daily revenue activity. The role handles guest payments and hotel transactions, reviews arrivals and departures, communicates relevant information to front desk and other hotel staff, completes daily reports, reconciles front desk work, posts room charges, closes the day, and prepares reports for multiple departments. The position may also assist the concierge with mail, facsimiles, and guest information about hotel facilities and local attractions, and may book reservations for guests who approach the Front Desk. The hotel operates seven days a week, 24 hours a day; shifts or workdays may change to meet business needs, including work on holidays, and the number of hours worked is determined by business needs.

Requirements

Must be able to read and write to facilitate communication.
Good verbal and written communication skills.
Extensive knowledge of the hotel, its services, and facilities.
Excellent customer relations skills and leadership capability.
Detail-oriented, with outstanding organizational and communication skills.
Must be able to perform the essential functions with or without reasonable accommodation, using an appropriate combination of knowledge, skills, and abilities.
Must arrive on time in full uniform and prepared with the tools and equipment needed for service.
Must be available for schedule changes, including holidays, as business needs require.

Responsibilities

Greet and welcome arriving guests; register guests in the computer and verify reservation, address, and credit information.
Promote the Hotel’s Rewards Program and recognize members and provide their benefits.
Accept guest payments at registration and checkout; maintain a house bank, make deposits, and accurately report receipts daily.
Cash checks and exchange currency for guests.
Issue keys to safety deposit boxes and control access; post miscellaneous charges as requested.
Review expected arrivals and verify VIP and special-request reservations are preregistered and properly blocked, and notify other departments of room assignments.
Review daily room availability, inform staff, and check departure status.
Relay pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
Complete required reports and forms daily.
Reconcile and complete the daily work of front desk agents.
Run the find trial balance to post rooms and close the day.
Run accounts receivable reports.
Prepare next-day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
Assist the concierge with mail, facsimiles, and information about hotel facilities and local attractions, as needed.
Book reservations for guests who approach the Front Desk, as needed.