Night Audit

Sonesta International Hotels Corporation•Sonesta Nashville Airport, TN

13d

About The Position

The Night Auditor is responsible for accurately balancing hotel income and expenses for each 24-hour operating period and performing Guest Service Agent duties during the overnight front desk shift. The role contributes to the hotel’s overall performance by meeting front-desk objectives and serving as the hotel systems liaison overnight. When system failures or issues occur, the Night Auditor contacts Opera, SynXis, or other system support and opens service tickets. The position combines revenue auditing and reporting with guest service, front desk, security, and operational support. Duties also include assisting with complimentary breakfast and laundry, supporting the hotel shoppe and pour, and coordinating with hotel management and other shifts. The role requires work on mornings, evenings, weekends, and holidays, and may require obtaining ServSafe and TIPS certifications.

Requirements

High school diploma or equivalent required.
Valid driver’s license required.
Ability to speak, read, and write fluent English.
Professional verbal and written communication skills.
Ability to use reading and writing skills for department records, guest registration, and reservation information.
Frequently stand, bend, climb, kneel, and move about the facility; carry, lift, or pull items weighing up to 50 pounds; handle objects and equipment; and stand for extended periods.
Will be required to obtain a ServSafe certification.
Will be required to work mornings, evenings, weekends, and holidays.

Nice To Haves

One year of previous hotel experience preferred.
Previous experience in the extended stay industry preferred.
Knowledge of other languages is beneficial.
Basic mathematical skills, including percentages and variances, preferred.
Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
May be required to obtain a TIPS certification.

Responsibilities

Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
Balance and audit room, food and beverage, and telephone revenue; assist with daily revenue reports.
Balance and audit room tax charges, cashier reports, and guest house accounts.
Complete and transmit daily management and accounting reports with supporting documentation.
Prepare daily, weekly, and month-end reporting packs for the General Manager.
Assist with setting up complimentary breakfast, including food, beverage stations, and supplies.
Assist with washing, drying, and folding hotel laundry.
Act as a security point of contact during parts of the shift.
Communicate with the Operations Manager to resolve accounting discrepancies and exchange information.
Register guests, issue room keys, and provide information about hotel services, room locations, and the Travel Pass rewards program.
Answer phones promptly and courteously.
Process cash and credit card transactions according to procedures, including posting charges, completing reports, preparing deposits, and counting and securing the assigned bank.
Book guest reservations when requested; process cancellations, revisions, and information updates.
Upsell rooms where possible to maximize revenue.
Follow the hotel management team’s seasonal reservation strategy for room types, length of stay, and pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and department management.
Service the shoppe and the pour, ensuring guests receive the hotel’s offered services and products; follow local laws for alcoholic beverage sales.
Ensure special requests are fulfilled and guest services are properly delivered.
Issue, control, and release guest safe-deposit boxes.
Comply with federal, state, and local health, safety, and alcohol-service laws.
Contact Opera, SynXis, or system support and open tickets for overnight system failures or issues.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance, available the first day of the month after hire.
Health Savings Account with company match.
401(k) retirement plan with company match; match begins after 11 months of employment.
Paid vacation and sick days: two weeks of vacation, six sick days, and ten paid holidays per year.
Free employee parking.
Free shift meal.
Annual $60 Shoes for Crew credit.
Sonesta hotel discounts.
Educational assistance up to $3,000 per calendar year.
Two weeks of paid parental leave.
Company-paid life insurance.
Company-paid short-term and long-term disability insurance.
Hospital indemnity, critical illness, and accident insurance.
Employee perks and discounts.
Fun, family environment.